Contact Us

If you need assistance while using Mr Mega on the official UK site at mrmegis.com, you can contact our support team securely through this form. Please provide your full name, the email or messenger account you use for your gaming account, and a clear description of your question or concern (for example, account verification, payments, technical issues, responsible gambling tools, or a complaint). Your request will be handled by AG Communications Ltd, the UK operating company for Mr Mega, which is licensed and regulated by the UK Gambling Commission under licence number 39483. Any information you provide may be used to verify your identity and account in line with our Terms & Conditions, KYC and anti-money laundering obligations applicable in the United Kingdom.

We aim to reply to all enquiries submitted through this form or via our live chat within a reasonable timeframe, typically within 24 hours for email-style messages, during our standard support hours of 08:00 to 00:00 CET (as of 2025). Live chat is generally the fastest way to receive help, but availability may vary and there is currently no dedicated telephone helpline for UK players. For formal complaints, please clearly label your message as a "Complaint", include all relevant details (dates, transaction references, screenshots where possible), and follow the complaints process described in the mrmegis.com Terms & Conditions. If, after completing our internal complaints procedure, you remain unsatisfied, you may be able to escalate the matter to our approved Alternative Dispute Resolution provider, IBAS (Independent Betting Adjudication Service), in accordance with the rules set by the UK Gambling Commission. Postal correspondence can be sent to AG Communications Ltd, PO Box 7062, Manchester, M19 1ZH, United Kingdom; however, this address is for correspondence only and not for in-person support.